Refund Policy

By placing an order in the online store ("Online Store"), the buyer agrees to the content of this agreement (the "Agreement"), which together with the purchase is considered binding on both parties, the buyer and the seller. Within the framework of this Agreement, the Seller is SIA EBRU, single registration number 40203297577, legal address: Riga, Salnas street 21-134, LV-1021, actual address: A. Deglava 166a, Riga, LV-1021, Latvia ("Seller"), in turn, a buyer is any person who buys goods from the Seller (the "Buyer").

Subject of the contract
In accordance with this Agreement, the Buyer makes purchases from the Seller, and the Seller sells the goods to the Buyer based on the Seller's offer in the online store. In addition, the Seller may also offer a shipping service provided by third parties. The distance agreement applies to all orders placed in the Seller's online store.

Entry into force
The agreement comes into force from the moment when the Buyer places an order in the online store and makes payment in full. The Agreement remains in effect until both parties fulfill their obligations in accordance with the provisions of this Agreement.

General rules for ordering goods

The buyer can make purchases in the online store without prior registration.

Product description, price and information on delivery options and related costs are available in the online store and are considered an integral part of this Agreement. Before buying, the buyer is invited to familiarize himself with the product description and delivery options.
To place an order, the Buyer adds the selected product to the basket, as well as specifies the required delivery and contact information, and pays in full. The order is considered placed at the moment when payment has been made in full using the payment methods available in the online store.
When placing an order, it is considered that the Buyer has read the description of the goods and the corresponding information about the delivery, the price of the goods, delivery costs and its duration.
When making a purchase, the Buyer has the opportunity to choose the most suitable method of delivery and receipt of goods. Depending on the chosen method of receiving the goods, the Buyer must ensure that the goods are received at the specified time and place. In case if Buyer cannot get to and / or doesnt provide the choice of goods at the time and place that are indicated in the information on the delivery of goods, the Buyer is responsible for covering the costs associated with organizing re-delivery.


Buyer's claims about inadequate quality of goods

The buyer's claims for the quality of the purchased goods are resolved in accordance with the Cabinet of Ministers Regulations dated July 25, 2012 631. "The procedure for filing and considering consumer claims in relation to goods or services that do not meet the terms of the contract"
Buyer's complaints, claims and suggestions can be sent in written form to The Seller will provide a response as soon as possible, but no later than within 30 days from the receipt of the complaint or claim, in which the Buyer will provide full information to identify the goods, the purchase and the Buyer. If the Buyer has not provided such information, the response time may be extended accordingly.

Term of performance of the distance contract

The Seller undertakes to fulfill the terms of the distance contract no later than 30 days after receiving the order from the Buyer, unless another term for the performance of the Agreement is indicated next to the description of a specific product.

Impossibility of goods delivery

If the Seller cannot fulfill the Agreement due to the lack of goods ordered by the Buyer, then the Seller is obliged to inform the Buyer about this. In this case, the Seller may offer the Buyer an equivalent product at an equivalent price, or the Buyer will be refunded the amount of the payment made.

Refusal rights

In accordance with Article 12 of the Law of the Republic of Latvia on the Protection of Consumer Rights, the Buyer can exercise the right of refusal and unilaterally withdraw from the distance agreement and return the goods purchased in the online store to the Seller.
The term for exercising the right of refusal is calculated from the day the Buyer receives the goods or part thereof (goods).
The buyer cannot exercise the right of withdrawal if:
- The product is damaged and has clear signs of use;
- the original packaging of product is damaged, which is considered an integral part of the product;
- Products ordered cannot be returned for reasons of hygiene and health, they are perishable or can be used quickly.

The sixth part of Article 12 of the Law of the Republic of Latvia on Consumer Rights Protection states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right to refuse”. The Seller reserves the right to deny the Buyer the right to withdraw or withhold compensation in case of product damage, careless handling of the product during use or failure to follow instructions, if the original packaging of the product is lost or its packaging is significantly damaged.
The returned item cannot be used, it must be in its original packaging, packaging and labeling must not be damaged. The returned product must be free of stains.

Procedure for exercising the refusal rights

The Buyer has the right to withdraw from this Agreement within 14 (fourteen) days, counting from the date of transfer of the goods to the Buyer or a person chosen by him.
To exercise the right of withdrawal, you must send a request to the Seller by writing to
To comply with the term of the right of withdrawal, it is sufficient that a notice of the exercise of the right to withdraw is sent before the expiration of the right to withdraw.
The Seller undertakes to return the payments received for the goods no later than 14 days from the date of the return of the goods to the Seller. The return costs are borne by the Buyer.
The Buyer must return the goods to the Seller without delay and in any case no later than 14 days from the date of the Buyer's notification of the decision to withdraw from the Agreement. The buyer is responsible for reducing the value of the goods if the goods were used for another not mentioned purposes.
Product images viewed in the online store may differ slightly from the product offered. To clarify the characteristics of the product or to avoid misunderstandings related to its order, please contact the Seller by writing to e-mail:
If the goods are delivered to the Buyer with a delay or not delivered due to the fault of the Buyer or circumstances depending on the Buyer, the Seller is not responsible for the delivery time.
If access to the online store or placing an order in the online store is impossible or difficult for technical reasons or reasons beyond the control of the Seller, the Seller is not responsible for any losses of the Buyer or third parties.

The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer's computer or monitor, the image of the goods of the online store displayed on the Buyer's computer monitor in any way differs from the appearance of the goods in nature.
Product descriptions are based on product information provided by manufacturers, descriptions and images are informative and are subjects to operational changes. The set or parameters of product can be adjusted in accordance with the changes indicated by the manufacturers.
The buyer can find out the exact information about whether the product of interest is in stock by looking at the current stock balance next to each product. If the product selected by the Buyer is no longer available, the Seller will offer to replace it with an equivalent product or receive it after the next delivery of the product.